Privacy Policy
CODE OF PRACTICE
The Society, as a voluntary association of appropriately qualified persons, is incorporated under the provisions of the Corporations Law of the Commonwealth, in accordance with its objects:
- functions democratically within the scope of all relevant federal, state and territorial legislation, local government requirements, and its own Memorandum and Articles of Association
- is committed to high standards of vocational education and training and the application of that training
- encourages other organisations and individuals involved in training to engender an esprit de corps among the teachers and practitioners of such subjects
- offers independent external assessments in business administration subjects at Levels 2, 3 and 4 to reinforce examination integrity
- awards certificates of competence subject to the proviso that every certificate issued on the face of it shows that it is merely a certificate granted on an examination conducted by the Society and does not take effect under any statutory public power
- encourages the pursuit of excellence by recognising merit in examination results, and makes awards to outstanding candidates
- does not offer courses of training, and does not engage in activities that are in conflict with the interests of its members who are trainers
- behaves ethically in its dealings with and on behalf of members and students, and is motivated by the ideals of:
- serving the community
- meeting the special needs and circumstances of its candidates
- providing low-cost educational opportunity for all, regardless of age, sex, ethnicity, religious and political belief, social and educational background, or any other discriminatory consideration
The Society keeps abreast of relevant legislative, industry and educational standards, including those concerned with occupational health and safety, flexible delivery, recognition of prior learning, and equality of access.
It maintains:
- a business management structure
- a business plan
- a code of practice
- adequate insurance cover
- a marketing and advertising policy
- a privacy policy
- an examinations management structure
- a grievance and appeal procedure
- a fees refund policy
- a staff training and procedures manual
- a system of document control, covering statutory documents, membership and assessment records, and archiving
- a system for internal monitoring and reviewing procedures, including contact with members of the Society and clients to obtain input and feedback
Assessment Procedures
The Society’s assessments are based on the competencies in BSB07 Business Services Training Package and are designed to determine whether a candidate can demonstrate the target competencies.
The Society’s examiners select a representative range of skills and knowledge from the national documents when composing CESA examinations. In addition, the Society conducts examinations in other skills, the possession of which is implied by but not included specifically in the standards. Those skills also are identified in CESA syllabuses.
The Society’s examiners are aware of and follow nationally approved assessment procedures.
The Society reviews, evaluates and adjusts its assessment methods and requirements to ensure the validity, reliability, flexibility and fairness of its assessments.
Assessment Information
The Society, in its syllabus documents, newsletters, and related documents, provides clients with detailed, accurate, relevant, and up-to-date assessment information.
How Does One Become an Approved Examination Centre
This can be done by making an application on the prescribed form. Copies are available from the Society’s office or its website. A fee of $200 is payable for initial registration. Approved centres may also apply to be issued with a certificate of their registered status. Annual registration is required with a fee of $50.
Examination centres must submit a minimum of 50 candidates per year in order to remain registered.
Approved CESA examination centres are regularly sent details of examination matters.
© Copyright CESA 2009–December 2025
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